These Terms of Service ("Terms") apply to your use of the Lureto Space website and to all purchases made through our online store.
The website is operated under the company Caring with care, trading under the webshop and brand name Lureto Space.
By accessing our website, placing an order, or using our services, you agree to these Terms. Please read them carefully before placing an order.
1. Company Information
Registered company name: Caring with care
Webshop / Brand name: Lureto Space
Website: www.lureto-space.com
Chamber of Commerce (KVK) number: 84942207
Registered address: Bongweg 165, 3192 NB Hoogvliet Rotterdam, The Netherlands
Email: info@lureto-space.com
For questions, customer service, orders, returns, or complaints, please contact us at info@lureto-space.com.
2. Applicability
These Terms apply to all offers, orders, purchases, and agreements made through the Lureto Space online store, unless expressly agreed otherwise in writing.
If you are a consumer within the European Union, nothing in these Terms is intended to limit or exclude any mandatory consumer rights that apply to you under applicable law.
If a provision of these Terms conflicts with mandatory applicable law, that provision will be interpreted or replaced to the extent necessary to comply with the applicable law. The remaining provisions will remain in effect.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, colours, dimensions, and other information displayed on our website are accurate and up to date.
However, minor differences may occur, including differences caused by your device, screen settings, lighting, photography, or manufacturing variations.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
4. Availability
All products are subject to availability.
We reserve the right to limit quantities available for purchase or to discontinue products at any time.
If a product becomes unavailable after you have placed an order and we are unable to fulfil the order, we will inform you and refund any amount you have already paid for the unavailable product.
5. Prices
All prices displayed on our website are stated in the applicable currency and include applicable taxes where required by law, unless clearly stated otherwise.
Shipping costs, customs duties, import taxes, or other additional charges may apply depending on the delivery destination. Any applicable charges that are known to us will be communicated during the ordering process where required by law.
For deliveries outside the European Union, the customer may be responsible for import duties, customs charges, local taxes, or other fees imposed by the destination country.
Prices may be changed at any time, but a price change will not affect an order that has already been accepted by us.
6. Orders and Formation of the Contract
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you will receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.
The purchase agreement is formed when we confirm acceptance of your order, or when we dispatch the ordered products, whichever occurs first, unless applicable law provides otherwise.
We reserve the right to refuse or cancel an order where there are reasonable grounds to do so, including suspected fraud, obvious pricing errors, product availability issues, or technical errors.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
7. Payment
Payment must be completed using one of the payment methods made available during checkout.
Payment providers may have their own terms and conditions and privacy policies. We are not responsible for interruptions or errors caused by third-party payment providers, except where we are legally responsible.
8. Shipping and Delivery
We ship orders to the countries and regions available at checkout.
Estimated delivery times are provided for guidance and may vary depending on the destination, shipping method, carrier, customs procedures, public holidays, and circumstances outside our reasonable control.
We are not responsible for delays caused by customs authorities, shipping carriers, incorrect or incomplete delivery information provided by the customer, or other circumstances beyond our reasonable control.
If an order is delayed significantly or appears to be lost, please contact us at info@lureto-space.com so that we can investigate the matter.
For consumers in the European Union, mandatory statutory delivery rights continue to apply.
9. International Orders
Customers ordering products for delivery outside the Netherlands or the European Union are responsible for providing accurate delivery information.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are generally the responsibility of the recipient unless explicitly stated otherwise during checkout.
We cannot guarantee that our products can legally be imported into every country. Customers are responsible for ensuring that the products they order may be imported and used in their country, subject to applicable law.
10. Right of Withdrawal for EU Consumers
If you are a consumer in the European Union, you generally have the legal right to withdraw from your purchase within 14 days without giving a reason.
For products, the withdrawal period normally begins on the day you, or a third party designated by you, receives the goods. Where an order is delivered in multiple shipments, the applicable withdrawal period may begin when the final goods are received.
To exercise your right of withdrawal, you must inform us clearly of your decision before the withdrawal period expires.
You may contact us at:
Email: info@lureto-space.com
You may simply send us a clear statement that you wish to withdraw from your purchase, including your order number and relevant contact details.
After notifying us of your withdrawal, you must return the products without undue delay and generally within 14 days of communicating your withdrawal.
Unless otherwise required by applicable law or agreed by us, you are responsible for the direct cost of returning the products when exercising your right of withdrawal.
You are responsible for handling the products only to the extent necessary to establish their nature, characteristics, and functioning. You may be liable for any diminished value resulting from handling beyond what is reasonably necessary.
When you validly exercise your right of withdrawal, we will refund the payments received from you, including the standard delivery costs applicable to the original order, subject to applicable law.
We may wait to issue the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.
The refund will generally be made using the same payment method used for the original transaction, unless otherwise agreed.
11. Exceptions to the Right of Withdrawal
The legal right of withdrawal does not apply in every situation.
Depending on the nature of the product or service, exceptions may apply under applicable law. Examples can include products that are made according to the customer's specifications or clearly personalised products, and certain sealed products that cannot be returned for health or hygiene reasons once the seal has been broken.
Where a legal exception applies, this will be indicated before or during the purchase process where required.
12. Returns
Information about our return procedure, including the return address and any product-specific return requirements, will be provided through our Returns Policy or by contacting info@lureto-space.com.
Returning a product does not remove or limit any statutory rights you may have regarding defective, damaged, or incorrectly supplied products.
13. Defective or Incorrect Products
If you receive a product that is defective, damaged, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible at info@lureto-space.com.
Please include your order number and, where appropriate, photographs or other information that helps us assess the issue.
Consumers in the European Union have statutory rights relating to goods that are defective or do not conform to the purchase agreement. These rights are separate from and in addition to any voluntary commercial warranty we may offer. EU consumer rules provide a minimum legal guarantee framework for faulty or non-conforming goods, subject to the applicable national rules.
We will provide an appropriate remedy in accordance with applicable law, which may include repair, replacement, price reduction, or refund where legally applicable.
14. Product Warranty
Unless expressly stated otherwise for a particular product, Lureto Space does not provide an additional commercial warranty beyond the statutory rights applicable to your purchase.
Any commercial warranty offered for a particular product will be described separately and does not limit your mandatory statutory rights.
15. User Accounts
If you create an account on our website, you are responsible for keeping your account information accurate and your login credentials confidential.
You are responsible for activities carried out through your account unless you have notified us of unauthorised access.
We reserve the right to suspend or terminate an account where reasonably necessary, including in cases of suspected fraud, abuse, or violation of these Terms.
16. Acceptable Use
You agree not to:
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use our website for unlawful purposes;
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attempt to gain unauthorised access to our website or systems;
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interfere with the operation or security of the website;
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use automated systems to scrape or collect website content without permission;
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submit fraudulent orders or payment information;
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misuse discounts, promotions, or other offers; or
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infringe the rights of Lureto Space or third parties.
17. Intellectual Property
Unless otherwise stated, the website and its content, including text, photographs, graphics, logos, product descriptions, designs, branding, and other materials, are owned by or licensed to Caring with care / Lureto Space.
You may not reproduce, distribute, modify, publish, sell, or otherwise commercially exploit our content without our prior written permission, except where permitted by applicable law.
"Lureto Space" and associated branding may be protected by applicable intellectual property laws.
18. Promotions and Discount Codes
Promotional offers, discount codes, and special prices may be subject to additional conditions.
Unless explicitly stated otherwise:
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discount codes cannot be exchanged for cash;
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only one discount code may be used per order;
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discount codes may have an expiry date;
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discount codes may be limited to specific products or customers; and
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we reserve the right to cancel or withdraw promotional offers where permitted by law.
Any applicable promotional conditions will be communicated with the relevant promotion.
19. Reviews and User Content
If you submit a review, photograph, comment, or other content to us or through our website, you confirm that you have the right to submit that content.
You must not submit content that is unlawful, misleading, defamatory, abusive, discriminatory, infringing, or otherwise inappropriate.
Where you provide content to us for publication, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and publish that content for purposes related to our business and marketing, subject to applicable law.
We reserve the right to remove content that violates these Terms or applicable law.
20. Privacy
We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.
For information about how we collect, use, store, and protect personal data, please refer to our Privacy Policy.
21. Third-Party Services and Links
Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.
We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.
Your use of third-party services may be subject to the terms and policies of those third parties.
22. Website Availability and Errors
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, technical issues, or other operational reasons.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
23. Force Majeure
We are not responsible for delays or failures to perform our obligations where such delays or failures result from circumstances beyond our reasonable control.
This may include, where applicable, natural disasters, severe weather, war, terrorism, government measures, strikes, transportation disruptions, supply-chain disruptions, epidemics, technical failures, cyber incidents, or failures of third-party service providers.
Where a force majeure event materially affects an order, we will take reasonable steps to inform affected customers and fulfil our obligations when reasonably possible.
24. Limitation of Liability
To the maximum extent permitted by applicable law, Lureto Space shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including liability arising from mandatory consumer protection laws, personal injury or death caused by negligence where such liability cannot be excluded, fraud, or other liability that cannot legally be limited.
Nothing in these Terms affects your statutory consumer rights.
25. Complaints
If you have a complaint about a product, order, delivery, or our services, please contact us first so that we have an opportunity to resolve the matter.
You can contact us at:
Email: info@lureto-space.com
Please include your order number and a clear description of your complaint.
We aim to respond to complaints within a reasonable period and work with you to find an appropriate solution.
26. Applicable Law
These Terms and agreements between you and Lureto Space are governed by the laws of the Netherlands, unless mandatory consumer protection laws in your country of residence provide otherwise.
If you are a consumer residing in the European Union, this choice of Dutch law does not deprive you of protection provided by mandatory provisions of the law of your country of residence where applicable.
27. Dispute Resolution
We encourage customers to contact us first so that we can attempt to resolve any dispute directly.
If a dispute cannot be resolved amicably, it may be submitted to the competent court in accordance with applicable law.
For consumers, mandatory jurisdiction and consumer protection rules applicable in their country of residence will continue to apply where required by law.
28. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, services, legal requirements, or website.
The updated version will be published on this page with a revised "Last updated" date.
Changes will not affect rights that have already arisen under an order or agreement, unless required by law.
29. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable while preserving its intended purpose where possible.
The remaining provisions will continue to apply.
30. Contact
If you have any questions regarding these Terms, an order, a return, or a complaint, please contact us:
Caring with care
Trading as: Lureto Space
Bongweg 165
3192 NB Hoogvliet Rotterdam
The Netherlands
KVK number: 84942207
Email: info@lureto-space.com
Website: www.lureto-space.com
