At Lureto Space, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how Caring with care, trading under the webshop and brand name Lureto Space, collects, uses, stores, and protects personal information when you visit or use our website, place an order, contact us, or otherwise interact with our services.
We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.
1. Who We Are
The data controller responsible for the processing of your personal data is:
Caring with care
Webshop / Brand name: Lureto Space
Website: www.lureto-space.com
KVK number: 84942207
Address: Bongweg 165, 3192 NB Hoogvliet Rotterdam, The Netherlands
Email: info@lureto-space.com
For privacy-related questions or requests, you can contact us at info@lureto-space.com.
2. What Personal Data We Collect
Depending on how you interact with our website and services, we may collect the following categories of personal data:
Contact and identification information
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First and last name
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Email address
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Telephone number, where provided
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Billing and delivery address
Order and transaction information
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Products purchased
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Order number
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Order history
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Payment status
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Shipping and delivery information
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Returns and refund information
We do not generally have access to your full payment card details when payments are processed through third-party payment providers.
Account information
If you create an account with us, we may process information associated with your account, such as your name, email address, login information, and order history.
Communication information
If you contact us, we may process the information you provide, including your email address, message, order information, and any other information necessary to respond to your request.
Website and technical information
When you visit our website, certain technical information may be collected automatically, such as:
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IP address
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Browser type and version
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Device type
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Operating system
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Pages visited
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Date and time of visits
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Referring website
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General website usage information
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Cookie and similar technology information
The exact information collected depends on the settings and services used on our Shopify store.
3. How We Use Your Personal Data
We may use your personal data for the following purposes:
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To process and fulfil your orders
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To process payments
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To arrange shipping and delivery
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To manage returns, refunds, and exchanges
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To communicate with you about your order
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To respond to customer service requests
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To manage customer accounts
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To provide and improve our website and services
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To maintain the security of our website
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To detect and prevent fraud, abuse, and other unlawful activity
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To comply with legal and accounting obligations
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To send marketing communications where you have provided the required consent or where permitted by applicable law
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To analyse website usage and improve our products, services, and customer experience
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To administer promotions, competitions, or other activities where applicable
We will not use your personal data for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by law.
4. Legal Bases for Processing
Under the GDPR, we process personal data only where a valid legal basis exists.
Depending on the circumstances, we may rely on the following legal bases:
Performance of a contract
We process information that is necessary to process and fulfil your order, provide requested services, arrange delivery, process returns, and communicate with you about your purchase.
Legal obligation
We may process personal data where necessary to comply with legal obligations, including accounting, tax, consumer protection, and other applicable legal requirements.
Legitimate interests
We may process certain information where this is necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.
Examples may include website security, fraud prevention, customer service, maintaining business records, and improving our services.
Consent
Where required by law, we will ask for your consent before processing your personal data for specific purposes, such as certain marketing activities or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
5. Marketing Communications
If you subscribe to our newsletter or otherwise provide the required consent, we may use your email address to send you marketing communications about products, promotions, offers, news, or other information relating to Lureto Space.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email or by contacting us at info@lureto-space.com.
Withdrawing consent does not affect the lawfulness of processing that took place before you withdrew your consent.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and Shopify store to function properly. These may include cookies required for features such as shopping carts, checkout, account functionality, security, and language or preference settings.
We may also use analytics, advertising, or other non-essential cookies depending on the services and applications installed on our website.
Where required by applicable law, we will ask for your consent before placing non-essential cookies or using similar tracking technologies.
You can manage your cookie preferences through our cookie consent mechanism where available.
You can also control certain cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of the website.
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7. Shopify
Our online store is hosted and operated using Shopify.
Shopify provides the e-commerce infrastructure that allows us to offer our products, process orders, operate our website, and provide related services.
When you use our website or place an order, Shopify may process personal information on our behalf or as an independent controller for certain processing activities, depending on the service involved.
Shopify may process information such as contact details, order information, device information, technical information, and other information necessary to provide its services.
Shopify's own privacy practices are governed by its privacy policy.
8. Payment Providers
We use third-party payment providers to process payments.
Depending on the payment method selected at checkout, your payment information may be processed directly by the relevant payment provider.
Payment providers may collect and process personal information according to their own privacy policies and terms.
We do not generally store complete payment card information on our own systems.
9. Shipping and Delivery Providers
To deliver your order, we may share information necessary for delivery with shipping and logistics providers.
This may include:
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Name
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Delivery address
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Telephone number, where necessary
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Email address, where necessary
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Order or shipment information
These providers use the information to fulfil delivery and related logistics services.
10. Other Service Providers
We may use third-party service providers to help operate our business and website.
Depending on our current Shopify configuration, these may include providers for:
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Website hosting and infrastructure
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Payment processing
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Shipping and fulfilment
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Customer support
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Email and newsletter services
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Website analytics
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Advertising and marketing
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Fraud prevention and security
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Accounting and administration
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IT and technical support
We only provide third parties with personal data where this is necessary for the relevant service, required by law, or otherwise permitted under applicable data protection legislation.
Where appropriate, we require service providers to process personal data only according to our instructions and to implement appropriate security measures.
11. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection law.
Depending on the circumstances, this may include relying on an adequacy decision, Standard Contractual Clauses, or another legally recognised transfer mechanism.
Because the specific third-party services used by our Shopify store may change over time, the countries to which information may be transferred may also vary.
12. How Long We Keep Your Personal Data
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Different types of information may therefore be retained for different periods.
For example:
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Order and financial records may need to be retained to comply with tax and accounting obligations.
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Customer service communications may be retained for as long as necessary to handle your request and maintain appropriate business records.
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Account information may be retained while your account remains active or as otherwise necessary.
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Marketing information may be retained until you unsubscribe or withdraw your consent, subject to applicable law.
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Technical and cookie information may be retained according to the relevant cookie or service settings.
When personal data is no longer required, we will delete it or anonymise it where reasonably possible.
13. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security of your personal information.
14. Your Privacy Rights
Depending on your circumstances and applicable law, you may have the following rights regarding your personal data:
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Right of access: You may request information about the personal data we hold about you.
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Right to rectification: You may request correction of inaccurate or incomplete personal data.
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Right to erasure: You may request deletion of your personal data where there is no lawful reason for us to continue processing it.
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Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances.
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Right to object: You may object to certain processing activities, including certain processing based on legitimate interests and direct marketing.
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Right to data portability: In certain circumstances, you may request your personal data in a structured, commonly used, and machine-readable format.
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Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time.
These rights are subject to applicable legal conditions and exceptions.
15. How to Exercise Your Rights
To exercise any of your privacy rights, please contact us at:
Email: info@lureto-space.com
Please provide enough information for us to identify you and understand your request.
For security purposes, we may need to verify your identity before processing certain requests.
We will normally respond to valid requests within the period required by applicable data protection law.
16. Right to Lodge a Complaint
If you believe that we have not handled your personal data appropriately, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the data protection supervisory authority responsible for your situation.
For our business in the Netherlands, the relevant supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
17. Children's Privacy
Our website is not intentionally directed at children who are not legally permitted to make purchases without parental or guardian involvement.
We do not knowingly collect personal data from children where doing so is prohibited by applicable law.
If you believe that a child has provided us with personal data without the required consent, please contact us at info@lureto-space.com.
18. Third-Party Websites
Our website may contain links to websites, applications, social media platforms, or other services operated by third parties.
This Privacy Policy does not apply to those third-party services.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
19. Automated Decision-Making and Profiling
We do not intend to make decisions based solely on automated processing, including profiling, that produce legal effects or similarly significant effects on you, unless we inform you separately and such processing is permitted under applicable law.
Certain third-party advertising or analytics services may use automated processing or profiling for their own purposes, subject to their applicable terms, privacy policies, and consent requirements.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements, or the way we process personal data.
The updated version will be published on this page and the "Last updated" date will be changed accordingly.
We encourage you to review this Privacy Policy periodically.
21. Contact Us
If you have questions about this Privacy Policy or how we handle personal data, please contact us:
Caring with care
Webshop / Brand name: Lureto Space
Bongweg 165
3192 NB Hoogvliet Rotterdam
The Netherlands
KVK number: 84942207
Email: info@lureto-space.com
Website: www.lureto-space.com
